Speech Eloquence

Speaking in public has always been bothersome, if not nerve-wracking. In this course on smart eloquence (forceful and persuasive speech), we help you acquire poise and confidence as you learn to plan, write, rehearse, and deliver varied types of presentations. We can show you how to take control with surefire, winning performance.

• How to captivate the audience
• How to adlib, prepare an outline, follow a script
• How to overcome stage fright and heebie-jeebies
• How to project voice and body language
• How to design and effectively use visual aids
• How to handle panel discussion / question and answer
• How to emcee a program

With the concepts, styles, and techniques you will learn in this course, you can give the most impact and credibility to any presentation.

Conversation Expertise

This course aims to equip you with the skills necessary to breeze through any given situation with effective and intelligent communication. A good conversation is a lively exchange of ideas. With all the language related skills, exercises and applied rules given in this course, you will develop intelligent listening, critical-thinking skills and constructive evaluation/response.

• Know the art of intelligent conversation
• Learn the skill of mindful listening and creative expression
• Learn to put English to better use
• Secure the advantage in any communication situation

There are hundreds and thousands of rules to make a good impression, but the one that excites the most awe and admiration, is in fact capped by a good conversation.

Grammar Mastery

Learning the rules has never been this easy and entertaining. Using clear explanations, you will understand the structures of the language, thereby making you more proficient and confident in using written and spoken English.

This course provides you with copious practice materials and evaluation tools for grammar proficiency and communication advancement.

• Learn the basic parts of speech - nouns, verbs, adjectives…
• Understand grammatical patterns
• Subject - verb agreement and parallel construction
• Deal with areas of possible error and confusion

There is no need to memorize confusing grammatical terms.

With the interactive question and answer review (Communicative Language Approach), you will be shown the most logical approach to construct correct sentences and impressive compositions.

Creative Writing Workshop

This is a brief and intensive program that focuses on the techniques and elements of style in creative writing. This course teaches aspiring writers the components of correct and effective writing and the styles of creative and meaningful self-expression.

• Rules of grammar
  (parts of speech, subject-verb agreement, phrases, symbols)
• Principles of composition
  (diction, words to ideas, transitions, sentences, paragraphs)
• About writing form
  (business styles, language format, voice, color, specifics)
• Common errors - words and expressions
  (word relations, idioms, dialects, figures of speech, jargons)
• Other styles and exceptions
  (dual meanings, foreign languages, standards)
• Other simple strategies
  (do's, don't's)

Advanced Creative Writing

All lesson modules immerse the participants in a variety of writing and thinking techniques to make them more comfortable in employing and enriching their creative writing style.

• Imaginative Writing
  Using imagination in writing a story
• Narrative Writing
  Narrating a story as it happened
• Descriptive Writing
  Making use of colorful descriptions
• Variety in Writing
  Using varied styles in developing a topic
• Content in Writing
  Making sense with clear sentences

Technical Writing Workshop

This course teaches managers and personnel the elements of effective on-the-job writing.

• INSTRUCTIONS
• HOW TO'S
• TIPS AND GUIDELINES
• CASE / PROJECT DOCUMENTATION
• AREA ANALYSIS
• EVENT ASSESSMENT
• RESEARCH MATERIALS
• FEASIBILITY STUDY
• CASE STUDY
• PERSONNEL CONCERNS
• POLICIES AND PROCEDURES
• PERFORMANCE REVIEW
• RECOMMENDATION
• MANAGEMENT DIRECTIVE
• MANUALS for specific purposes and areas
• REPORT WRITING
• MEMO WRITING
• FORMAL / INFORMAL CORRESPONDENCES
• TECHNIQUES: ORGANIZING IDEAS * LINKING WORDS AND PHRASES * SENTENCE CONNECTIONS* SHOWING ATTITUDE* WRITING FIRST AND LAST SENTENCES AND PARAGRAPHS * PUNCTUATION MARKS * USING VISUALS IN WRITING *

Effective E-Presentation

• PREPARING THE POWERPOINT FILE
• PRESENTING THE REPORT
• Corporate Norms
• Presentation Styles & Techniques
• Simplified Versions
• Charts, Graphs, and other Visuals
• TECHNICAL WRITING & GRAMMAR MASTERY
• Common Areas of Confusion and Error
• Sentence Structure and Logical Considerations
• Parts of Speech * Punctuations * Writing Fluency
• PRESENTATION MASTERY
• Learn to use logical and creative expression
• Put yourself to the best advantage in any communication situation by using effective English communication
• PRACTICAL APPLICATION
How to Start
• How to Stand * How to Point * How to Talk
• How to Give an Instruction * How to Entertain Questions
• How to Wrap Up
• VERBAL YOGA
• Pronunciation and Articulation
• Accurate Word Choice
• Advanced Vocabulary
• Accent Reduction

Social Media Language

• ONLINE NORMS & PROTOCOLS
• COURTESIES (EMAIL/CHAT/BLOG)
• STAYING ON TOPIC
• KEEPING IT SIMPLE

• SENTENCE CONSTRUCTIONS
• SUBJECT-VERB AGREEMENT
• PRONOUN-ANTECEDENT
• PREPOSITIONS
• TENSE MASTERY
• PUNCTUATIONS

• EDITING: WHAT TO CUT
  (TONE, PUNCTUATION, SPELLING)
• PROOFREADING: WHAT TO POLISH
  (MESSAGE, STRUCTURE, DICTION)
• EVALUATING WRITING STYLES
  READABILITY
  SUCCINCT REPLIES
  SIMPLIFIED EXPRESSIONS

• WORD CHOICE AND TRANSITIONS

• SAVE TIME:
  PLANNING THE WRITING
• GAIN TRUST:
  BEING PERSONABLE ONLINE
• DEVELOP CONFIDENCE:
  USING THE RIGHT TONE
• READ BETWEEN THE LINES:
  PRACTICING EMPATHY
• ASK THE RIGHT QUESTIONS:
  UNDERSTANDING THE CLIENT
• RELAY THE MEASSAGE:
  SETTING EYE ON THE GOAL

Call Center Skills

• Pronunciation and Articulation
• Accent Reduction
• Accurate Word Choice
• Advanced Vocabulary
• Idioms and Diction

• Common Areas of Confusion and Error
• Sentence Structure and Logical Considerations
• Parts of Speech
• Punctuations
• Writing Fluency

• Creative Thinking
• Vocalization Strategies
• Pitch and Inflection / Pace and Tonal Variety
• Power and Resonance / Rhythm and Intonation
• Appeal and Credibility / Colors and Connection

• Dyadic and Triadic situations
• Thought Formation
• Client Interaction
• Facing Challenging Situations

• Positive Thinking and Confidence Building
• Social Graces and Inter-Relationship Skills
• Image Enhancement and Business Etiquette

• The employee as the entire company
• Standard telephone responses for uniformity and distinctiveness
• Projecting efficiency, courtesy

• Greetings, introductions, common courtesies
• (e.g. elevator use, handshakes, first and last impressions)
• Listening skill mastery
• Self-expression: the power of words
• Action and affirmation

• Recognition and compliments
• Building camaraderie

• Image enhancement and positive thinking
• Building confidence and credibility
• Writing down goals
• Stress management: Relaxing and letting go

• Attire for uniformed staff / male / female concerns
• (accessories, make-up, haircut, color scheme, shoes, socks, fad, etc.)
• Friday outfits
• Personal hygiene

• Right attitude towards work and colleagues
• (punctuality, politeness, professionalism)
• Assertiveness vs. aggressiveness

Speaking Strategies
(American Accent Training)

IMMERSION DRILLS: RHYTHM AND INTONATION
DIALOGUES: STRATEGIES IN NEGOTIATING MEANING

INTENSIVE PRONUNCIATION
VERBAL YOGA
ARTICULATION EXERCISES

GRAMMAR MASTERY AND APPLICATION

An intensive work-out for the lips and the tongue using a system of expressions and vocal strategies that cultivate the power of one's voice.

PRONUNCIATION DRILL (tongue twisters, minimal pairs)
JAW, TONGUE, AND LIPS EXERCISES
PITCH AND INFLECTION
PACE AND TONAL VARIETY
PRACTICE MATERIALS
POWER RESONANCE
APPEAL AND CREDIBILITY
COLORS AND CONNECTION
ADVANCED VOCABULARY
IDIOMS, DICTION, AND VARIOUS EXPRESSIONS

Speed Reading and Comprehension

In this course, you will be taking a very important step towards the improvement your reading strategies.

You may be looking to get through your reading workload or may simply like to know the magic involved in faster reading.

Whatever the reason, this course will help improve you:

• Read more in less time. You will double or even triple the amount you read in the same amount of time.
• Improve your concentration. The faster you read, the more you pay attention and focus on what you are doing.
• Understand material with greater depth and accuracy. As your concentration improves, you will better understand what you read.
• Retain information better. You can remember information better because you are paying attention, concentrating, and understanding more.
• Enjoy reading more. The faster reading strategies in this course will help you build confidence and competence in your reading abilities, so you enjoy reading more.

Social Graces

Good manners mean more than knowing to dine. This is an interesting course that fortifies you with social graces to improve your chutzpah and allow you to impressively engage in any social situation. The how-to's in greetings, dressing up/down/and right, conversing, dating, dining, drinking-among friends, family, or just anyone you want to impress. But most importantly, this is a course in self-improvement. This is about making YOU a more confident achiever. We will make you SHINE!

PERSONALITY DYNAMICS

• Interviewing Skills
• Social Graces and Business Etiquette
• Positive Thinking and Confidence Building
• Inter-relationship Skills

VERBAL YOGA

• Pronunciation and Articulation
• Accurate Word Choice
• Advanced Vocabulary

COMMUNICATION EXCELLENCE

• Conversation Expertise - dyadic, triadic situations
• Thought Formation - Practical Application

GRAMMAR MASTERY

• Common Areas of Confusion and Error
• Sentence Structure and Logical Considerations
• Parts of Speech
• Punctuations
• Writing Fluency

Dining Etiquette

• Modern Table Manners
• American vs. English Setting
• Place Setting for Formal Dining
• Place Setting for Informal Dining

• Styles of Eating
• The American Method
• The Continental Method

• Eating with Chopsticks
• Mastery of Table Tools
• The Six Forks
• The Seven Spoons

• Glassware
• Napkin Folds
• Beginning the Meal
• Snacks
• High Tea, Afternoon Tea
• Full-course Meals

• How to be a Guest
• Weddings, Formal Ceremonies
• When Visiting Friends
• Entertaining Guests
• At Home
• When Dining out

• Gift Giving and Receiving
• The Proper Handshake
• Gestures, Customs, and Taboo's
• The New Etiquette

PERSONALITY DEVELOPMENT

IMAGE ENHANCEMENT
Urbanity Training and Business Etiquette
Grooming and Corporate Attire
Decorum for Professionals and Other Protocols

CUSTOMER SERVICE SKILLS
Practicing Professionalism Towards All
Conversation Expertise & Phone Etiquette
Social Graces in Everyday Situations

DEVELOPING SOCIAL QUOTIENT
Positive Thinking and Confidence Building
Assertiveness Training (delegating and completing tasks)
Everyday Etiquette (good manners and common sensibilities)

VERBAL YOGA
Identifying Corporate Bloopers
Pronunciation and Articulation
Accurate Word Choice

1. MAKE-OVER SESSION

Make-up Application, Color Choices, Day and Evening Considerations

2. CHARM TRAINING

Handshake Protocol, New York Walk, Posture, Demeanor, Charm Training

3. DINING ETIQUETTE (lunch break activity)

How to Eat Certain Types of Food / How to Use Varied Utensils

Leadership Skills

• KNOWING SELF - ENNEAGRAM ASSESSMENT
• IDENTIFYING LEADERSHIP STYLES
• THE 5 S's OF HOUSEKEEPING: PUTTING ORDER IN THE WORKPLACE
SKILLS TO MASTER:
• Presentation Techniques
• Positive Thinking and Confidence Building
• Assertiveness vs. Aggressiveness
• Nonverbal Proficiency
• Motivation Tools
• Goal Setting

• SELF-EVALUATION MEASURES
• HARNESSING TEAM SPIRIT
• CORE COMPETENCIES & VALUES REVIEW
• HARNESSING EMOTIONAL INTELLIGENCE
SKILLS TO MASTER:
• Business Writing
• The employee as the entire company
• The corporate image: PHONE/PERSONAL
• Image Enhancement and Business Etiquette
• Stress Management

• CUSTOMER RELATIONS
• MEASURING AND MANAGING PERFORMANCE
• HANDLING CUSTOMER COMPLAINTS
SKILLS TO MASTER:
• Facing Challenging Situations
• Politically Correct Service
• Recognition and compliments

Public Speaking and Personality Development

SPEECH ELOQUENCE PROGRAM

• Creative Thinking
• Vocalization Strategies
• Pitch and Inflection
• Pace and Tonal Variety
• Power and Resonance
• Rhythm and Intonation
• Appeal and Credibility
• Colors and Connection

VERBAL YOGA

• Pronunciation and Articulation
• American Accent Training
• Accent Reduction
• Accurate Word Choice
• Advanced Vocabulary
• Idioms and Diction

GRAMMAR MASTERY

• Common Areas of Confusion and Error
• Sentence Structure and Logical Considerations
• Parts of Speech
• Punctuations
• Writing Fluency

CONVERSATION EXPERTISE AND APPLICATION

• Dyadic and Triadic Situations
• Thought Formation
• Client Interaction
• Facing Challenging Situations

PERSONALITY DYNAMICS

• Positive Thinking and Confidence Building
• Social Graces and Inter-Relationship Skills
• Image Enhancement and Business Etiquette

Cross-Culture Communication Course

Defining the Filipino
1. Filipino World Views and Cultural Energy
2. Sense of Purpose and Questions of History
3. Cultural Dimensions of Corruption
4. Filipino Heritage
5. Asian Archetypes

Working with the Filipino
1. Bureaucratic Structure and Personality
2. Occupational Psychosis
3. The Filipino as Worker
4. Character Assets & Complexes
5. Profile of the Filipino Leader
   Building Upon the Strengths of Filipino Managers

Communicating with the Filipino
1. Active Listening Dynamics ( for work and social situations)
2. Verbal and Non Verbal Communication
3. Values & Norms in the Organization
   ( Assertiveness, Openness, Conflict Resolution, Effective Communication)
4. Social Identity and Groupism
5. Rituals and Group Processes

Other Local Concerns
1. Special Do's and Don'ts ( at work and social situations)
2. Social Graces in the Philippine Setting
3. Must See in the Philippines
4. Culture in Development Planning

Expat Program

This is an intensive/comprehensive study of the national language (Filipino) concentrating on conversational drills and the subsequent application of the rules of grammar. Among the 87 dialects, Tagalog has been chosen as the basis of the national language of the Philippines. Why Tagalog instead of the other more interesting dialects in the Philippines ? Tagalog is widely spoken and the most understood. Tagalog literature is the richest. It has always been the language of Manila, the capital city, long before the Spaniards came.

To understand the culture, it is pertinent that you get a feel of the language. This is a short course that is enriched with the significant expressions and vocabulary, relevant rules on sentence structures, conversation drills and all the necessary tips to guide you through your language-learning long after you finish the course.

CULTURE GRIP APPLICATION EXPAT PROGRAM

The Filipinos are life-oriented, they say. However, that's the icing on the cake. This course teaches you the secrets to effectively make Filipino characteristics and ethics work to your advantage. As a non-native, it doesn't hurt to know how Filipino values can work for you. Be able to optimize results by knowing the local politics of communication and management.

It is true that much of the lessons in this course may eventually be learned in your social environment. However, it matters a great deal to be fully equipped and relatively adjusted to the concepts and principles that will make you an instant achiever and not just another player in the sand box.

Teaching English As A Second Language
EDUCATOR PROGRAM LEVEL 1

Advanced English for Teachers
TESL 2 FOR EDUCATORS AND ASPIRING ESL/EFL TEACHERS

Practical English For Teachers

TESL/TEFL PRACTICUUM

Objectives:

• To redefine communicative language teaching as an integrated process rather than a set of distinct learning outcomes.
• To help educators enhance their teaching skills and communicative competence .
• To help educators master the teaching principles for interactive curriculum design.

TEACHING ENGLISH AS A SECOND LANGUAGE

• Issues in Second Language Acquisition
• Teaching Methodology vs. Learning Styles
• Teaching Speaking Strategies
• Verbal Yoga and Other Immersion Exercises

TEACHING COMMUNICATIVE COMPETENCE

• Teaching Speaking
• Grammar Mastery and Application (Tenses, Punctuations, Parts of Speech, Areas of Confusion and Common Errors…)

FLUENCY STRATEGIES

• Thought Formation
• Logic and Creativity in Speaking and Writing

IMMERSION ACTIVITIES in BILINGUAL EDUCATION

• Sharing Teaching Strategies (Book Recommendations, Online Reference)
• The Communicative Approach: Principles of Language Teaching

PRACTICAL APPLICATION

• Improving Teaching Styles
• Learning Techniques for Teachers

COACHING AND MENTORING
A 2-DAY WORKSHOP

The program is designed for Senior Engineers, Managers, and Supervisors to review the dynamics of coaching and mentoring and learn the skills to address a variety of scenarios.

This TalkShop Workshop in Coaching and Mentoring includes copyrighted course materials, certificates of completion, pretest, posttest, individual and group progress reports.

• To discover and define individual and group coaching and mentoring styles
• To identify the who, why, when, what, and how of coaching and mentoring
• To define and practice coaching and mentoring drills and discussions
• To discuss strengths, accountability, and special considerations with regard coaching and mentoring
• To learn to employ improvement measures and monitoring tools

Coaching and Mentoring for Key Personnel will be customized and conducted by TALKSHOP using Integrated Language Teaching Methodology, an approach that actively engages participants in targeted individual exercises and group dynamics.

The sessions will consist of 30% lesson presentation/discussion and 70% interactive/evaluative activities.

COACHING AND MENTORING
A 2-DAY WORKSHOP

DEFINITIONS
DEALING WITH CONFIDENCE ISSUES
HOW TO READ PEOPLE

LISTENING AND RESPONDING SKILLS
MOTIVATING AND GUIDING
HOW TO STAY POSITIVE

SELF-ASSESSMENT
GIVING FEEDBACK
THINKING OUT OF THE BOX

ASSISTING IN PERSONAL ISSUES
HOW TO (RE)BUILD RELATIONSHIPS
INSPIRING [ERFORMANCE EXCELLENCE
PROFESSIONAL DEVELOPMENT GUIDANCE
PERFORMANCE MEASURES

CONSULTATIVE SELLING AND EFFECTIVE PRESENTATION SKILLS
A 3-DAY WORKSHOP

The program is designed to give key personnel comprehensive training in consultative selling and advanced presentation targeting improvements that are highly substantial and measurable.

This TalkShop Workshop in Consultative Selling and Effective Presentation includes copyrighted course materials, certificates of completion, pretest, posttest, individual and group progress reports.

• To learn effective sales and presentation techniques
• To master communication techniques with different customers
• To apply effective listening skills
• To structure information and design effective slides
• To communicate competently using the clearest and most engaging delivery
• To establish customer rapport through 70 / 30 dialogues
• To develop a very natural and professional stance that projects the right image for the company

Consultative Selling and Effective Presentation WorkShop is customized and conducted by TALKSHOP using Integrated Language Teaching Methodology, an approach that actively engages participants in targeted individual exercises and group dynamics.

The sessions will consist of 30% lesson presentation/discussion and 70% interactive/evaluative activities.

CONSULTATIVE SELLING AND EFFECTIVE PRESENTATION
A 3-DAY WORKSHOP

EFFECTIVE COMMUNICATION
EMPATHIC LISTENING SKILLS
DEVELOPING POISE AND CONFIDENCE
IMPROVING CUSTOMER RELATIONSHIP

IDENTIFYING ASPECTS OF COMMUNICATION:
Visual, Verbal, Vocal
Correcting Bad Habits and Common Misconceptions

SALESMANSHIP TOOLS
LEARNING WHY CUSTOMERS BUY
EVALUATING CUSTOMER PROFILE

BEST PRACTICES IN RELATIONSHIP SELLING
DEVELOPING TRUST
NEGOTIATION SKILLS
CLOSING DEALS

VERBAL YOGA - ACCENT TRAINING
Pronunciation and Articulation
Accurate Word Choice
Accent Reduction

CONFIDENCE BUILDING in PRESENTATION
CREATIVE THINKING in ASKING QUESTIONS

Common Areas of Confusion and Error
Subject-Verb Agreement

PRACTICAL APPLICATION
COMMUNICATION AND SALES ETIQUETTE

EFFECTIVE PROBLEM SOLVING AND DECISION MAKING
A 2-DAY WORKSHOP

The program is designed for key performers to gain mastery and skills in the formal and practical processes of solving problems and making decisions, integral tools for personnel to remain competent and relevant team players.

This TalkShop Workshop in Effective Problem Solving and Decision Making includes copyrighted course materials, certificates of completion, pretest, posttest, individual and group progress reports.

• To be able to use problem solving and decision-making tools in daily office situations
• To be able to function more effectively in areas of management and customer service
• To be able to identify and use the major factors towards effective problem solving
• To improve competence in dealing with internal and external clients
• To be able to improve overall team performance

Effective Problem Solving and Decision Making for Key Executives will be customized and conducted by TALKSHOP using Integrated Language Teaching Methodology, an approach that actively engages participants in targeted individual exercises and group dynamics.

The sessions will consist of 30% lesson presentation/discussion and 70% interactive/evaluative activities.

DEFINITIONS
STEPS TO EFFECTIVE PROBLEM SOLVING
TIME MANAGEMENT SKILLS

COMMUNICATION IN THE WORKPLACE
LAW OF CYCLES
TYPES AND LEVELS OF DECISION MAKING
ROUTINE AND UNIQUE DECISIONS

LEADERSHIP EVALUATION
REFLECTIVE THINKING

BRAINSTORMING TECHNIQUES FOR PROBLEM SOLVING
HARNESSING EMOTIONAL QUOTIENT
OBSERVING GLOBAL ETIQUETTE
Core Competencies
Values Review

MANAGEMENT COMMUNICATION AND LEADERSHIP TRAINING
A FOUR-DAY SUPERVISORY DEVELOPMENT WORKSHOP

• to help supervisors become more effective in the areas of people development, problem solving and decision making, effective leadership, mentoring and coaching
• to reinforce right values and positive attitudes in varied situations
• to improve competence in the leadership aspects of communication
• to build confidence, mindfulness, and assertiveness as they serve as representations of company values and principles
• to help supervisors master self-awareness and self-correction, as they continuously enrich their skills and guide others to do the same

The Management Communication and Leadership Training module is designed and conducted by TALKSHOP using Communicative and Integrated Teaching Methodologies.

The participants will be exposed to various exercises in Supervisory Development, Problem Solving and Decision Making, Effective Leadership, Mentoring and Coaching.

The sessions will consist of 30% lesson presentation/discussion and 70% interaction/self-evaluation/immersion activities.

DAY 1

SUPERVISORY DEVELOPMENT

Identifying Management Roles
Goal Getting Success

Who Am I?

Supervisory Value and Attitudes

Using Archetypal Symbols to Know Self

PROBLEM SOLVING AND DECISION MAKING

Steps to Effective Problem Solving

Communication in the Workplace

Understanding Human Behavior

Applying Business Ethcs

EFFECTIVE LEADERSHIP

Presentation Techniques

Being a Role Model

Implementation and Guidance

Practicing Integrity

MENTORING AND COACHING

Dealing with Confidence Issues

How to Read People

Presentation

Listening and Responding Skills

DAY 2

SUPERVISORY DEVELOPMENT

Managing People
Time Management

How do I Think?

Supervisory Roles and Definitions

Harnessing EQ

PROBLEM SOLVING AND DECISION MAKING

Important vs. Urgent

Business Writing Tips

Methods of Management Communication

Handling Complaints

EFFECTIVE LEADERSHIP

Performance Measurement

Raising the Bar

Correcting Performances

Evaluating Leadership IQ

MENTORING AND COACHING

Motivating and Guiding

How to Stay Positive

Presentation

Giving Effective Feedback

DAY 3

SUPERVISORY DEVELOPMENT

Reviewing Values
Core Competencies

Who have I Learned?

Vision, Mission, Strategies

Life Mapping

PROBLEM SOLVING AND DECISION MAKING

Stress Busters for Executives

Learning from Problems

Setting Standards

Being Flexible and Consistent

EFFECTIVE LEADERSHIP

Servant Leadership

Being Proactive

Leadership Principles

Writing Down the Action Plan

MENTORING AND COACHING

Assisting in Personal Issues

How to Build Relationships

Presentation

Thinking Out of the Box

DAY 4

SUPERVISORY DEVELOPMENT

Getting the Best Out of Employees
Successful Delegation

Who is my Style?

Task - People Assessment

SELF-ASSESSMET

Using the Enneagram

PROBLEM SOLVING AND DECISION MAKING

Group Dynamics in Problem Solving

Involving People in Decision Making

Measuring Performance

Managing Stress

EFFECTIVE LEADERSHIP

Team Building 101

Meetings and Power Talks

Integration and Summarization

Brainstorming Sessions

MENTORING AND COACHING

Professional Development Guidance

Posttest

Presentation

Self-evaluation Summary